Frequently asked questions
To provide you with the utmost confidence in our business, on this page we will be answering the frequently asked questions our clients ask us when they first get in touch with us:
Who will be in my house to do the cleaning?
You will greatly appreciate that we will do the cleaning ourselves. We, that means Astrid and Andreas or sometimes even just one of us. Because we do everything on our own, we are confident to say that Ourperfectservice is trustworthy and that your home will consistently be cleaned and treated with the same high standards.
Do we need to provide any supplies or equipment?
All supplies and cleaning devices are provided by us. However, if you have a central vacuum system or a strong vacuum cleaner in good working order, we can certainly use your devices. Also, if you own any specific products you prefer us to use, such as a certain brand of wood floor cleaner, we will gladly use it.
Do we have to do anything before the cleaning?
Yes, please remove and dispose of all the garbage. We ask that you take a few minutes the night before your scheduled house cleaning to tidy up. This will allow us to concentrate on your home cleaning.
Do we have to be home during the cleaning?
Most of our customers are busy people. They appreciate coming home to a clean house and enjoy not being there while we do the cleaning. Most supply us with a key, others give us a code to enter through the garage.
How much does your service cost?
We’d prefer to offer our services on a lump-sum basis. If that is not possible, or not desired we can also charge hourly. Our rate is $25,- Dollars per hour for each cleaning person + applicable tax.
How do we pay for the service?
Cash and cheques would be accepted.
Are you insured?
Yes, we are licensed and insured.
What is something gets broken when our home is cleaned?
We treat your home with the greatest care. However, should an accident or breakage occur while we are in your home, we will contact you right away and we will make every effort to have the item repaired or replaced if it cannot be repaired? We are licensed and insured for your protection, so you don’t have to worry.
If we have pets, do we have to secure them during house cleaning?
We love pets! But if you will not be home while we clean, we do ask that you introduce your pet to us. Many of our customers also show us where the animal treats are kept in your house. This way, when we arrive we can give the pet a treat and go about our business.